Shipping policy

Shipping Policy

Everything you need to know about how and when your HorseFlow order reaches you.

Processing Time

Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or holiday are processed on the next business day.

You'll receive a confirmation email when your order is placed, and a second email with tracking details the moment it ships.

Delivery Times

Estimated delivery times after dispatch:

  • Croatia: 2–5 business days
  • European Union: 5–12 business days
  • United Kingdom & Switzerland: 6–14 business days
  • United States & Canada: 7–15 business days
  • Australia & New Zealand: 8–16 business days
  • Rest of world: 10–20 business days

These are estimates, not guarantees. Customs processing, carrier delays, weather and peak seasons can extend them. We'll always help you track a delayed parcel.

Shipping Costs

Shipping is free on every order, worldwide. The price you see at checkout is the price you pay.

Order Tracking

Every order ships with tracking. You'll receive a tracking link by email once your parcel is handed to the carrier. Please allow up to 48 hours for the first scan to appear.

Customs, Duties and Taxes

Orders within the European Union include all applicable taxes — there is nothing further to pay on delivery.

For orders outside the EU, your parcel may be subject to import duties, taxes or customs handling fees charged by your country. These are not included in our prices and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. Please check with your local customs office before ordering if you're unsure.

Incorrect Addresses

Please double-check your shipping address at checkout. We can correct an address before dispatch — email us immediately. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the parcel reaches us; the customer covers the cost of reshipping.

Lost or Damaged Parcels

If your tracking shows no movement for 10 business days, or your parcel arrives damaged, contact us at myhorseflow@gmail.com. We will open an investigation with the carrier and send a replacement or issue a refund.

Contact

HorseFlow
Ulica Jakova Gotovca 56, 43000 Bjelovar, Croatia
Email: myhorseflow@gmail.com